Privacy Policy

When you submit an enquiry we collect your name, email address, and optionally your phone number, along with the message you write and the package or visa the enquiry relates to.

We do not collect payment details. Shanghai Travels takes no payments online.

If you consent to analytics cookies, we also collect anonymised usage data such as which pages you viewed and how you arrived at the site.

Enquiry details are used solely to respond to your enquiry and to arrange the travel services you asked about.

Analytics data is used in aggregate to understand which destinations and packages people look for, so we can improve what we offer.

We do not sell your personal data.

We do not send marketing messages unless you have explicitly opted in, and every marketing message includes a way to opt out.

We do not run any analytics or marketing tracker before you have given consent.

Enquiry records are retained for 24 months from your last contact with us, after which they are deleted.

Analytics data is retained for 14 months, which is the shortest retention Google Analytics 4 permits.

You can ask us for a copy of the personal data we hold about you, ask us to correct it, or ask us to delete it.

To make any of these requests, email info@shanghaitravel.com. We will respond within 30 days.

You can withdraw cookie consent at any time using the "Cookie settings" link in the footer.

Our enquiry records are stored with Google Firebase (Google Cloud), and our site is hosted by Vercel.

If you consent to analytics, usage data is processed by Google Analytics.

We do not share enquiry details with any other third party except the travel supplier needed to fulfil the specific service you asked about.