Refund Policy
Last updated: 31 August 2026
This policy explains how cancellations and refunds work for services arranged through Shanghai Travels.
No payments are taken online
This website does not process payments. Any payment for a confirmed booking is arranged separately and directly with us.
Because of that, no refund can arise from anything you do on this website alone.
Cancellations on confirmed bookings
Cancellation terms are set by the supplier of each service — the airline, hotel, cruise line or activity operator — and vary between them.
The applicable cancellation terms are confirmed to you in writing before you pay for any booking. Please read them before confirming.
Non-refundable items
Government visa fees are paid to the issuing authority and are not refundable once an application is submitted, including where an application is refused.
Our visa service fee covers the work of preparing and submitting your application and is not refundable once that work has begun.
How to request a cancellation
Email info@shanghaitravel.com or contact us on WhatsApp with your booking reference. We will confirm the applicable terms and any refund due before taking any action.